Cancellation and Refund Policy

1. Scope

This policy applies to consultation and teleconsultation fees paid online to Uro-Onco Connect, including payments made through our Razorpay payment page. Investigations, procedures and admissions at a hospital are billed by that hospital under its own policy.

2. Cancelling or rescheduling

• If you cannot attend, tell us before your appointment time by phone, WhatsApp or email. We will reschedule your appointment or refund the fee, whichever you prefer.
• If we cancel or reschedule your appointment and the new time does not suit you, the fee is refunded in full.
• If a teleconsultation cannot be completed because of a technical problem on our side, we will rearrange it or refund the fee.

3. When a refund is not given

• After the consultation or teleconsultation has taken place.
• If you miss the appointment without informing us beforehand. We will usually still offer to reschedule.

4. Duplicate or incorrect payments

If you were charged twice or paid an incorrect amount, contact us with the payment reference and the extra amount will be refunded.

5. How refunds are paid

Approved refunds are returned to the original payment method. We start the refund within 7 working days of approval; the time it takes to appear in your account depends on your bank or card provider.

6. How to ask for a refund

Email or call us with your name, phone number, appointment date and payment reference.